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Sercom Solutions is one of the world's leading global providers of supply chain management services to the IT and telecommunications sectors.  The company is a subsidiary of DCC Sercom, one of Ireland's leading public companies with turnover of 2 billion Euro and operating profits of over 100 million Euro. In addition to its supply chain management activities, DCC is engaged in added value marketing and distribution in the computer, healthcare, energy and food markets.  Sercom is an installed user of the eFile system which has become a cornerstone "e-Tool" used in their process.  Sercom uses eFile to share information and bring efficiency and clarity to the production of manuals and other printed material, resulting in reduced time to market for new hardware and software products.  Reference is made to this link to Sercom description of eFile's value in their process.

DS Graphics, Inc. is a Massachusetts based printing and turnkey service company who has been an installed user of eSource's PicPacPlus fulfillment and distribution system since the fall of 1999.  eSource advised DS on the purchase of Pitney Bowes shipping software and hardware, installed PicPacPlus and integrated the system with the Pitney Bowes shipping system, DS's existing Workflow Management System and developed the programs needed to automate processing of customer orders.  The PicPacPlus system automatically polls ftp sites for customer order transmissions in EDI and ascii file format and automatically inputs the orders into the system for real time order and inventory status.